Consumer Claims Bureau

Welcome to CCB

We are a family-run business that stands out as a company you can truly rely on. At CCB, we specialise in assisting individuals with tax refunds, including claims for Stamp Duty Land Tax (SDLT) from HMRC. As your appointed nominee, we take pride in ensuring that the process is seamless and hassle-free for you.

We are a registered accountancy service provider with HMRC (AML license XWML00000162031) and ICO registered (00016386863), you can be assured that we will handle your claim in the most professional manner.

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Our journey began from personal experiences with HMRC, and from these encounters, CCB emerged. We understand the complexities of dealing with HMRC, and our mission is to leverage our knowledge and expertise to simplify intricate refund processes. As your nominee, we aim to lift the burden off your shoulders, providing you with a seamless experience.

At CCB, our expertise extends to various SDLT scenarios, including:

  • Probate
  • Leasehold
  • New Rates
  • Multiple Dwellings Relief (MDR)
  • Mixed-Use properties.
  • Uninhabitable
  • Litigation Claims

We’ve implemented robust processes to guarantee that you are not obligated to return any refunds at a later date. Our commitment to transparency and fairness is outlined in our Terms & Conditions, where you can find detailed information about our service policies.

Whether navigating the complexities of an estate, dealing with leaseholds, exploring new SDLT rates, or managing a property with mixed commercial and residential elements, we’re here to guide you through the process.

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HMRC Claims

Stamp Duty Land Tax (SDLT) is a huge part of the property buying process and one of the biggest expenditures homeowners will have. Some buyers may have overpaid or qualify for an exemption, which means they may be eligible for a stamp duty refund.

These situations can come about by your conveyancing solicitor not calculating your SDLT at time of purchase correctly, whether that is not applying the correct rates, miscalculating the leasehold or not taking into account mixed use or other criteria as noted below.

We check all these for you, and let you know if you have overpaid.

Who can apply?

You could be eligible for a refund if you paid SDLT on any of the following within the last 4 years:

Mixed Use:

Any purchase that included mixed use properties in one transaction such as a residential dwelling and commercial property.


This would include major structural repairs. Evidence will be required.

New Rates and Reliefs:

We check you were given the correct rates due at the time of purchase, from 23 September 2022 onwards rates changed and you may have been miscalculated.

Charged a surcharge but subsequently sold your first/original property within 3 years

First Time Buyers purchasing a property worth £425,000 or less will pay no SDLT from September 2022 until March 2025

Covid Relief

Reduced SDLT rates were applied for purchases from 8 July 2020 until June 2021, and from 1 July 2021 to 30 September 2021 inclusive (4 year limit still applies from date of purchase)


Any Property Trading Company purchasing through probate may be entitled to relief from SDLT charges


These are complicated calculations, and we can check if the correct amount was charged

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How it works

Navigating your tax refund journey with CCB is designed to be simple and hassle-free. Here’s a quick overview of how it works:

Contact Us For A Free Assessment: Complete our easy to fill Contact Us form. Our team will then promptly contact you to conduct a thorough and complimentary assessment.

Entitlement Calculation: We leverage our expertise to gather an estimate of what you are rightfully entitled to, ensuring you get the maximum refund possible.

Claim Processing with HMRC: Trust us to handle the intricate process of submitting your claim to HMRC on your behalf, taking the burden off your shoulders.

Timely Payout: Once your claim is approved, following completion of the HMRC compliance period, we ensure a swift and hassle-free payout directly to you.  This approach ensures you will never be approached by HMRC to repay any monies paid out in error because of the claim we have made on your behalf.

No Win No Fee

One of our key features is that we operate on a No Win No Fee Basis. This means that you only pay for our services if your claim is successful. In the event that your claim is not approved, or fails to be finalised within the HMRC compliance period, you won’t incur any charges. This approach is designed to give you the confidence to pursue your tax refund without financial risk.

Check Our Trustpilot Reviews

Read our reviews

Don’t just take our word for it, discover why our clients consistently choose CCB for their tax refund needs. We are proud of the relationships we build, and our Trustpilot reviews showcase the dedication and expertise that set us apart. Join the many who have chosen CCB for a seamless and trustworthy tax refund journey.


The timeframe for your claim's completion is contingent upon HMRC eligibility and their compliance period. This can take up to 9 months, ensuring you are never in a position where you have to make repayment back to HMRC.

The timeframe for your claim's completion is contingent upon the nature of the claim you entrust us with. If your claim relates to a tax rebate, the duration hinges on HMRC's processing speed, typically ranging between 2 to 9 months. Throughout this period, we incorporate a comprehensive protection plan to guarantee that any payments received are secure, eliminating the need for repayments.

How it works

  • Check you meet the relevant eligibility criteria and use the contact us form
  • We will then contact you to complete a free assessment
  • We calculate what you are entitled to
  • We process your claim with HMRC
  • We pay you

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    Feel free to reach out to us for a comprehensive assessment of your eligibility for Stamp Duty Land Tax (SDLT) claims and other potential tax refunds. Your financial opportunities are our priority.

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    Consumer Claims Bureau
    Urban Nu
    9-11 Marsden Road
    BL1 4AA
    Copyright © 2024. All Rights Reserved. Privacy Policy. Terms and Conditions. Modern Slavery and Human Trafficking Statement
    AML registration number XWML00000162031.
    ICO Number 00016386863.
    Consumer Claims Bureau is a trading name for Urban Nu Limited registered in England 10938077.